If you do not turn on this toggle, then messages will be posted to Slack without these buttons.Ĭlick Save to finish enabling the Slack integration. This will allow any user in Slack to use message buttons to assign, move, or archive the Front conversation that was sent to Slack. You can also turn on the toggle for the Enable interactive message menus feature.

This will allow you to send Front conversations to Slack, where they'll be posted by a Front bot in your Slack workspace. Click See details, then click Enable app to enable the integration.Ĭlick the Sign in to Slack button and link your account to authorize the integration. Select Slack from the list of integrations. In Front, click the gear icon on the top right of Front and into the Company settings tab. Read Slack's Manage app installation settings for your workspace guide for full details They will either need to turn off the 'Require app approval' setting, or approve Front as an app that all Slack users can install. In Slack, ensure your Slack Admin has enabled the ability to install Front in your Slack Workplace. You must have Front company admin permissions to set up the integration.Ī company admin will first need to enable the integration one time for the whole company to use. Instead of sending yourself an email or setting a reminder, just send the Slack message to Front as a new conversation for follow-up later.

You can also use Slack message actions to create new conversations in a Front shared inbox. You can use message buttons in Slack to archive or re-open a conversation, assign it to another Front teammate, or move it to another Front inbox. With the Slack integration, you can manually send messages from Front to Slack, or define Front rules that post conversations in Slack for you automatically.

If you'd like to learn about the fully-fledged channel capabilities of the Slack integration, which allow you to send and receive all Slack messages in a channel directly from Front, refer to the How to set up a Slack inbox in Front topic. Note: This topic describes how to use the integration to create Slack messages based on Front rules, or how to manually create one-off messages from Slack to Front or vice versa.

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