If you found other solutions to solve this problem, let us know in the comments below.

We hope you can now use Zoom’s Virtual Background feature without any problems.

Videos: MP4 or MOV, and a minimum resolution of 480 by 360 pixels (360p) or a maximum resolution of 1920 by 1080 pixels (1080p).

Images: GIF, JPG/JPEG or 24-bit PNG, recommended size 1920px by 1080px, maximum file size 5 MB.

If you can’t use a custom image or video as your virtual background, then most likely, you’re using a file format that Zoom does not support. Move closer to the window or turn on all the lights. Make sure there’s enough lightĮnsure there’s enough light in the room otherwise your virtual background might sometimes blend with your real background. You can update your operating system as well. Click on your user name and select Check for Updates. Make sure to check for updates and ensure you’re running the latest Zoom app version on your computer. Perhaps the latest Zoom update addresses the exact virtual background issues you’re currently experiencing. Zoom regularly rolls out updates that pack many useful improvements and fixes for known issues.

Launch Zoom again, sign in and check if the background is working.

Return to your desktop app, sign out of Zoom and close the app.

Make sure the Virtual Background toggle is enabled as shown in the screenshot below.

Connect to your Zoom account in your browser.

Maybe the feature got disabled by default. Make sure Zoom’s Virtual Background feature is enabled on your account otherwise you won’t be able to use it. If you’re getting the error message ‘ Your Computer doesn’t meet the minimum requirements to use this feature without a green screen background’, this indicates your machine is not equipped with enough computing power to run stand-alone virtual backgrounds.

For more information, check this support page. Make sure your computer meets the system requirements for using virtual background on Zoom. Virtual backgrounds require more processing power and if you own a low-specs computer, chances are you won’t be able to use this feature. Fix Zoom Not Adding Virtual Background or Green Screen Not Working 1.

Zoom virtual background images